When a customer orders something from your site, to complete the order, follow this process:
Here’s a little more info on each step:
We recommend that you check your orders screen daily, so you can start processing orders as soon as they come in.
To see an order:
Before shipping the order, make sure that everything looks accurate. It’s better to catch issues with an order sooner, so your customers get their products as quickly as possible. Here are a couple tips:
If there’s a problem with the order, here on the Order page, you can:
If something goes wrong with an order and you need to contact a customer, you can look up the customer’s contact details on the Order page.
So, to look up a customer’s contact details:
If you need to cancel an order for any reason, cancel it on the Order page:
Once you’ve verified the order, pack it and ship it. First print a packing slip:
Next, pick a shipping company Here are a couple options for shipping within Australia:
When order is first made, an authorization is made on the credit card, but it’s not charged until you actually pack and ship the order. So once you’ve shipped an order: